We are looking for a capable Customer Service Agents to join our stellar team at We've Got The Key in Norwich to work shifts primarily based on Tuesday - Saturday and Sunday to Thursday.
If you are strong in communication, adaptability, and have the right personality for the job, then apply for the position of Customer Service Agent today!
About The Role
We are looking for a driven and highly motivated individual to join our Customer Service Department at our Head Office in Norwich. The role will be taking and making calls to our customers and suppliers, supporting the Logistics, Claims, Sales and Parts Department ensuring plenty of job variety.
- Strong opportunities for career progression – most of our Managers started the company in entry-level roles.
- You will be supported by our comprehensive customer service induction and ongoing training with our Customer Service Trainer / wider team.
- Benefit from regular in-house training to further develop customer service skills.
- Exciting atmosphere, dynamic fast-paced office.
- Regular rewards for top-performing staff and teams.
Here's What You Can Expect To Be Doing As a Customer Service Agent
- You will be building relationships, understanding customer needs.
- Supporting our Customer Service, Logistics, Parts and Sales Teams
- Adopting a consultative approach to the sales process
- Overcoming objections and being resilient
- Sharing best practice with colleagues
- Proven ability to demonstrate a clear understanding of the full sales cycle
- A highly motivated attitude to targets
- Goal-orientated with a passion to succeed
- Good longevity in previous roles
A Bit About Us
We’re a bunch of people who go to great lengths to make sure our customers are the happiest customers out there. We roll up our sleeves and work together to make things happen. From logistics, Sales and Customer Services teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly. We have a 5* Trustpilot rating.
Our benefits package
As well as the fundamentals, like pensions and holidays, we offer Gym Membership, Life Insurance, Uncapped Commissions where you are involved in sales and Regular Sales Incentives.
Job Types: Full-time, Permanent
Salary: £21,000.00-£24,500.00 per year
Benefits:
- Company pension
- Gym membership
- Life insurance
- On-site parking
- Referral programme
Schedule:
- 10 hour shift
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Commission pay
Work Location: In person
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