We are seeking an experienced and ambitious Africa Customer Success Executive to join a forward thinking travel company that offers a wide range of holiday types throughout Africa.
This exciting remote opportunity is ideal for a sales support, customer service or administration professional from a tour operator background with knowledge of Africa.
Africa Customer Success Executive Duties:
- Once a customer has booked their trip ensure they have the best possible experience.
- Support the sales team throughout the customer journey and be the primary contact for customers from the point of booking until their return.
- Collaborate closely with the sales team and our international partners to support our customers, provide them with everything they need for their upcoming adventures, and ensure everything runs smoothly on the ground.
- Look after our customers from the moment they book a trip until they have returned home.
- Arranging surprise gifts/add-ons during their trip, sharing tips and advice they won’t find online, or spearheading new customer service initiatives.
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Essential Requirements:
- Customer service, sales support or administration experience within the travel industry is essential with excellent knowledge of East Africa.
- Spent time in Tanzania, Kenya, Uganda, and/or Ethiopia.
- Working within African tourism, with specific experience working within East Africa.
- People person with a natural ability to build relationships and communicate effectively.
- Extremely high attention to detail. You’ll be responsible for ensuring our customers have everything they need for their (often complex) adventures across Africa.
Generous perks:
- Lucrative salary plus bonus
- Travel perks
- Huge growth opportunities
- Opportunity to travel to our destinations, both for work and for fun!
- Remote role (UK based only)
- Sociable working hours
Please note only suitable travel candidates with experience and knowledge of Africa from a travel background will be considered for this post.
Job Type: Full-time
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Employee discount
- Store discount
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Experience:
- Africa customer service: 3 years (required)
Work Location: Remote
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